Firefly: “…you can’t walk I’m very sorry, Sir.”

LoyarBurokker Aruna Sena calls to ask if Firefly is OKU-friendly.

Click below on the recording of Aruna’s telephone conversation with Firefly’s staff. (The recording has been edited only to protect the staff’s identity and for length – Aruna was made to wait for a long time.)

Has the Convention on the Rights of Persons with Disabilities 2006 been complied with? Decide for yourself.


Your community airline || Source:

Clause 7.3 referred to by Firefly’s staff is here as follows:

7.3 Special Assistance:

7.3.1 We may, in our reasonable discretion, provide special assistance to passengers with disability and provide carriage to passengers with illness or a medical condition, subject to us first agreeing to provide such special assistance and carriage.

7.3.2 Passengers with illness or a medical condition must advise us of any special requirements and are required to produce a medical certificate at check-in confirming that they are fit to travel by flight. For safety of other passengers, we reserve the right to deny carriage of passengers suffering from infectious, contagious or chronic diseases.

7.3.3 Passengers requiring special assistance and passengers with illnesses or a medical condition must contact our call centre at least 48 hours before the scheduled flight departure to make prior arrangements with us for the type of special assistance required, failing which we will not be obligated to provide any special assistance and carriage will be refused.

7.3.4 Notwithstanding anything to the contrary, we may deny carriage if after having been advised of the Passenger’s illness or condition and having agreed to provide carriage, it is in our reasonable discretion that we determine that the Passenger’s illness or condition has been misrepresented to us (whether in good faith or otherwise) and/or is worse than previously informed.

7.3.5 We may charge a fee for providing any of the above mentioned special assistance requirements.

Please refer to our Fees Schedule for the prevailing amount payable.

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Posted on 17 December 2012. You can follow any responses to this entry through the RSS 2.0.

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